At Kind Fertility, we prioritize the privacy and security of your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal data when you engage with our services. By using our services, you agree to the terms outlined in this Policy.If you do not agree with this Policy, please refrain from using our services or providing us with your personal information.

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Our Commitment to Privacy

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Kind Fertility, together with its affiliates, is committed to upholding the highest standards of data protection and compliance with applicable privacy regulations.

This Policy details how we act as a data controller, defining the collection, usage, and safeguarding of “Personal Data,” which refers to any information identifying you or another individual.  We may issue additional privacy notices for specific products or services. In cases of discrepancies between these notices and this Policy, the supplementary notices will take precedence.Our services may integrate with third-party platforms or external providers. Such integrations adhere to this Policy unless otherwise specified by the respective providers.

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Information We Collect

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1. Information You Provide:

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• We collect personal data when you interact with us, including  when you:

• Create an account

• Utilize our services

• Participate in surveys,

• promotions, or research

• Contact us for customer support

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This may include:

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• Personal Information: Name, email address, phone number, address, gender, age, etc.

• Preferences: Communication settings, marketing preferences, and consent records.

• Health Data: Images or medical reports shared via the platform (access is limited to authorized personnel).

 

2. Automatically Collected Information:

When you access our services, certain data is automatically recorded:

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• IP address and access times

• Device and browser details

• Pages visited and features used

• Application logs, such as updates or service usage

 

3. Partner-Provided Information:

We may obtain data from trusted partners or publicly available sources, ensuring compliance with applicable laws governing data collection and transfer.

 

How We Use Your Information

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1. Providing and Improving Services:

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• To deliver our products and services, ensure their functionality, and enhance user experience.

• To process transactions, manage accounts, and provide tailored recommendations.

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2. Communication:

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• To inform you of service updates, promotional offers, or critical alerts.

• To address your inquiries and support requests.

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3. Research and Development:

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• To derive insights that improve fertility care and innovation.

• To conduct educational campaigns and R&D in fertility science.

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4. Marketing and Personalization:

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• To present personalized content and advertising, based on your preferences.

• To notify you about new services or features aligned with your interests (with your consent).

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5. Compliance and Legal Obligations:

To fulfill legal, regulatory, or contractual obligations.

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Data Retention

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We retain your personal data only as long as necessary for the purposes it was collected or as required by law, typically up to five years. Data related to your account will remain active until you deactivate it, while activity logs may be anonymized or pseudonymized after a short retention period.For further details on our data retention policies, please contact us at care@kindfertility.com.

 

Sharing and Disclosure of Data

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1. No Sale of Data:

We do not sell, lease, or rent your personal information to third parties.

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2. Authorized Third Parties:

We may share data with service providers assisting in operations such as billing, marketing, or customer support. These parties are bound by confidentiality agreements and are prohibited from using your data for purposes beyond their scope of work with us.

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3. Legal and Regulatory Disclosures:

We may disclose personal data to comply with legal obligations, respond to legal processes, or protect the rights and safety of Kind Fertility and its users.

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4. International Data Transfers:

Your data may be processed on servers located outside your country of residence, including in jurisdictions that may not provide equivalent data protection laws. In such cases, we implement safeguards, including standard contractual clauses, to protect your data.

 

Your Rights

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​You have the following rights regarding your personal data:

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• Access and Portability: Request a copy of the personal data we hold about you.

• Rectification: Correct inaccuracies in your data.

• Erasure: Request the deletion of your data, subject to legal obligations.

• Objection and Restriction: Restrict or object to specific processing activities.

• Consent Withdrawal: Revoke previously granted consent without affecting prior processing.

 

To exercise your rights, contact us at care@kindfertility.com.

 

Security Measures

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We employ industry-standard security protocols to safeguard your data. While we strive to ensure robust protections, no system is entirely immune to breaches. You accept the inherent risks of internet-based data transmission.

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Children’s Privacy

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Our services are intended for general audiences and not for individuals under the age of 18. We do not knowingly collect data from minors without parental or guardian consent.

 

Grievance Redressal

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For concerns or complaints, contact our designated grievance officer:

Grievance Officer: Anu Meena

Email: anu@kindfertility.in

Address: 1st floor, ocus technopolis, Sector 56, Gurgaon

 

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.

 

Policy Updates

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This Policy may be revised periodically. Substantive changes will be notified on our website and through appropriate channels. We encourage you to review this Policy regularly.

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